4g93 Responsible Gaming — Play Smart
At 4g93, we believe digital entertainment should be a source of enjoyment, not stress. This page provides guidance and resources to help you play in a healthy, controlled, and responsible way.
1. 4g93's Commitment to Responsible Gaming
4g93 is an entertainment platform committed to ensuring every user enjoys a healthy and balanced gaming experience. We believe online gaming should be purely a leisure activity — not a way to earn income, solve financial problems, or escape the pressures of everyday life.
We provide the tools and information needed to help users stay in control. Our responsible gaming policy covers addiction prevention, protection of vulnerable individuals, and support for those who may need help. Every design decision on the 4g93 platform takes the long-term wellbeing of our users into account.
We also encourage open communication — if you feel gaming is starting to affect your life, don't hesitate to reach out to our support team or seek help from a professional.
2. Recognise the Signs of Risky Behaviour
Identifying early warning signs is an important first step. Here are some indicators to watch for in yourself or someone you care about:
- Playing longer or more frequently than planned.
- Using money set aside for other essentials — rent, food, bills — to fund your play.
- Playing to "chase" previous losses.
- Lying to family or friends about your gaming activity.
- Feeling anxious, irritable, or stressed when not playing.
- Neglecting work, family, or social responsibilities because of gaming.
- Borrowing money or selling assets to keep playing.
- Unable to stop even when you have genuinely intended to do so.
If you recognise two or more of the signs above in yourself, we encourage you to take a break immediately and consider reaching out to a professional for support.
How to Set Healthy Limits
Decide how many hours per day or per week you want to spend on online entertainment before you start playing. Set a reminder on your phone. When the time is up, respect your own decision and stop — even if you're on a winning streak. Taking breaks helps you maintain a healthy perspective.
Decide on a maximum amount in MYR (RM) that you are comfortable spending on entertainment each month — money you can afford to lose without affecting your daily life. Never play with borrowed money, emergency savings, or funds needed for your family's basic necessities.
3. Self-Control Features on the 4g93 Platform
4g93 offers several self-control options that you can activate through your account settings or by contacting our support team:
Deposit Limit
You can apply to set a daily, weekly, or monthly deposit limit on your account. Once a limit is in place, the system will automatically block any deposit that exceeds that amount within the specified period. This helps you manage your entertainment spending without having to think about it.
Cooling-Off Period
If you feel you need a short break, you can request a cool-off period — your account will be temporarily suspended for the duration you choose (for example, 24 hours, one week, or one month). During this time, you will not be able to log in or make any transactions.
Self-Exclusion
For more serious cases, you may apply for a long-term self-exclusion. This means your account will be suspended temporarily or permanently at your own request. 4g93 will honour this request in full. To apply for self-exclusion, please contact us at [email protected] and state the duration you require.
4. Protection of Minors
The 4g93 platform is strictly for users aged 18 and above. We take the protection of children and young people very seriously.
During registration, we verify that users meet the minimum age requirement. We also reserve the right to request age verification documents at any time. Any account found to belong to an underage user will be closed immediately and any remaining balance will be refunded.
If you share a device with younger family members, we encourage you to: (1) always log out after using the platform, (2) avoid saving your password on shared devices, and (3) use parental control features on the device to block access to adult websites when necessary.
5. Maintain Life Balance & Seek Help When Needed
A Healthy Life Balance
Online entertainment should make up only a small part of a balanced life. Keep up your social connections, look after your physical and mental health, meet your work and family commitments, and maintain hobbies and activities away from the screen. When gaming starts taking up more time and energy than these things, that's a sign to pause and reassess.
Professional Help Available
If you feel gaming is becoming an addiction or affecting your wellbeing, you don't have to face it alone. Seeking help is a sign of strength, not weakness. In Malaysia, there are several support resources you can reach out to:
- Talian Kasih: 15999 — Malaysia's family and social issues helpline.
- Befrienders Kuala Lumpur: 03-7627 2929 — 24-hour emotional and crisis support.
- Government Hospital Psychiatric Clinic: Consult your GP for a referral to a psychiatrist or certified counsellor.
The 4g93 team is always here to listen. Reach us at [email protected] if you need guidance on self-control options or want to discuss any concerns about your use of the platform. All queries are handled with full respect and confidentiality.
Put Your Well-Being First, Enjoy Entertainment Responsibly
4g93 is here for you. Visit FAQ for more information, or contact our support team if you need help with account controls. Play within limits you're comfortable with — that's the best way to enjoy online entertainment.